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Frequently Asked Questions
1 Gemstone Questions
1.1 What is the maintenance and care requirements of my gemstone?

Proper maintenance may include regular cleaning and avoiding exposure to harsh chemicals. Specific care instructions can depend on the type of metal and gemstones.

1.2 Do you replace missing or damaged gemstones?


We encourage you to provide us with more details about the specific piece of jewellery, including the type and details of the gemstone, along with any supporting documentation or photographs.

Once we have a comprehensive understanding of the stone and setting in question, we will be better equipped to evaluate the feasibility of replacing the gemstone and provide you with information on the available options, associated costs, and the timeframe involved.

Please feel free to share more details via email or schedule a visit to our store, and we will do our utmost to assist you promptly. 

2.1 How much will it cost to size my ring?

The cost of a ring sizing depends on a multiple variables, including; the number of sizes we are adjusting by (up or down), the material required, as well as the width of the shank.

Rings which were purchased at The Jewellery Factory can be sized one time at no cost (up to two sizes up) from its original size.

Prior to sizing, all rings are first inspected, and if other potential issued are discovered, our staff my contact you. After sizing, all rings are then professionally cleaned and polished and undergo a final quality control inspection.

An quote for sizing must therefore must be done in person.  

2.2 How can I determine my ring size?

The most accurate way to determine your ring size is to have it professionally measured by a jeweller.  Size can be determined with sizing tools, or by measuring an existing ring that fits you well.

To try and determine ring size at home you can place the ring on a ruler and measure the inside diameter in millimeters. You can then use a ring size chart to match the diameter to the corresponding ring size.

It's essential to consider the width of the band when determining your ring size. As the ring increases in its width, it will fit tighter, and will require a slightly larger size. It's advisable to measure your ring size at different times of the day when your fingers are at their average size, as they can fluctuate due to temperature and other factors.

For the utmost precision, especially when purchasing an important piece of jewelry, visiting a jeweler for professional sizing is recommended.

2.3 How tight or loose should a ring fit?

A ring should fit snugly enough to stay in place and not fall off, but also allow for comfortable movement and circulation in the finger. When you wear a ring, you should be able to slide it over your knuckle without excessive force while feeling some resistance once it passes over the knuckle. The fit should be secure, yet not too tight as to cause discomfort or restrict blood flow.

It's important to consider factors such as temperature and time of day, as fingers tend to expand and contract due to these variables. Additionally, the width of the band will influence its fit; wider bands will feel tighter than narrower ones.

Ultimately, the ideal fit is one that feels secure without being too constricting. If in doubt, consulting with a professional jeweller to determine the most appropriate size based on your specific circumstances and preferences is advisable.

3.1 How should I care for my jewellery?
  1. Storage:

    • Keep each piece separate to help prevent scratching, tangling of chains, or other damage.
    • Use soft pouches, jewelry boxes with individual compartments, or lined jewellery cases to store your jewellery.
    • Keep silver jewellery in anti-tarnish bags or with anti-tarnish strips to minimize tarnishing. 
  2. Cleaning:

    • Regularly clean your jewellery to remove oils, lotions, and dirt that can dull its appearance.
    • For most jewellery, a gentle cleaning with a mild soap and warm water, followed by a soft brush or cloth, is effective.
    • Use a jewelry polishing cloth to restore shine to metals such as gold and silver.
    • Be cautious with porous gemstones like pearls; avoid exposing them to chemicals or excessive moisture.
  3. Maintenance:

    • Check jewellery for loose stones, weakened clasps, or any damage regularly. Have these issues repaired promptly by a professional jeweller.
    • For necklaces and bracelets, have the clasps checked periodically to ensure they are secure.
    • Inspect prongs holding gemstones in place to ensure they are not worn down or bent.
  4. Avoiding Damage:

    • Remove jewellery before engaging in activities that may expose it to chemicals, rough surfaces, or extreme temperatures.
    • Apply cosmetics, lotions, and perfumes before putting on your jewellery to prevent buildup and potential damage.
    • Take off jewellery before swimming, showering, or exercising to avoid damage and tarnishing.
  5. Specific Care:

    • Gold and Platinum: These metals can be cleaned with mild soap and water, and a soft brush. A jeweler can also professionally clean them.
    • Silver: Use a silver polishing cloth to remove tarnish. Avoid using paper towels or tissues, as they can scratch silver.
    • Gemstones: Some gemstones have specific care requirements. Research the best cleaning methods for each type of gemstone in your jewellery collection.
  6. Professional Maintenance:

    • Bring your jewellery in for a professional inspection, cleaning, and maintenance to ensure its longevity.

By following these guidelines, you can ensure that your jewellery remains in pristine condition for years to come.